Overview

Midea provides professional after-sales support across New Zealand for all JH products. Our services include warranty repairs, non-warranty repairs, and genuine spare parts for purchase.

 

1. Warranty Repairs

All warranty repairs must be authorized by JH Appliance and carried out by authorized service agents. Selected products come with up to 5 years warranty coverage.

Under the Consumer Guarantees Act 1993, you are entitled to:

A replacement or refund for major failures

Repair or replacement if the product is not of acceptable quality but the failure is not major.

To request warranty service, please provide:

1.Proof of purchase (receipt/invoice from retail store)

2.Appliance serial number

3.Your contact details, model number, and description of the fault

 

Contact:

English: service@jhappliance.co.nz  |  099300902 (EXT: 3)

中文服务: service.cn@jhappliance.co.nz

 

2. Non-Warranty Repairs

For issues not covered by warranty, professional repair services are available through authorized service agents. All non-warranty service must be arranged through our customer service team.

 

Contact:

English: service@jhappliance.co.nz  |  099300902 (EXT: 3)

中文服务: service.cn@jhappliance.co.nz

 

 

3. Spare Parts Purchase

Genuine Midea spare parts are available for purchase to help maintain your appliances. For ordering or inquiries, please contact our customer service team.

 

Contact:

English/中文服务: parts@jhappliance.co.nz