Returns and Refund
We want you to be completely satisfied with your purchase. If for any reason you are not, you may return your item to our store or warehouse (including online purchases) within 7 days of purchase for an exchange, Gift Card, or refund (subject to terms, conditions, and exclusions).
Conditions for Returns:
- The item must be in saleable and undamaged condition.
- It must be in its original, unopened, and sealed packaging.
- Proof of purchasemust accompany the return.
This policy is in addition to, and does not limit, your rights under the Consumer Guarantees Act (CGA).
Faulty, Damaged, or Incorrectly Supplied Products
For products that are faulty, damaged, or supplied incorrectly, we will meet our obligations under the CGA to provide a suitable remedy.
Terms & Conditions
We cannot accept change-of-mind returns for exchange, refund, or Gift Card if:
- The item was purchased more than 7 days ago.
- It is not in its original, unopened condition and packaging.
- You do not provide proof of purchase.
Return Locations:
Products must be returned to an Appliance World store or our Third-Party Warehouse. Appliance World will, at its sole discretion, provide an exchange, Gift Card, or refund.
Fees and Costs:
- If applicable, a shipping fee and any related costs for returning the product will apply.
- A restocking or handling fee of $45 + G may be charged.
- For delivery or depot collection orders already processed and arrived at the depot, any additional incurred shipping fees, return shipping fees, and the restocking/handling fee ($45 + G) will also apply.
We appreciate your understanding and compliance with these policies. For further assistance, please contact our customer service team.
If a customer successfully exchanges products, the warranty will be coordinated with the exchanged ones.
To esquire about returning eligible products, please contact our customer service team:
Phone – 099300902
Email – info@applianceworld.co.nz
