Standard Delivery Service
In most cases we will dispatch your order within 2 working days after payment is received. We normally use Post Haste or Courier post for small items, and Fliway transport for large items. We may use other freight service providers at our own discretion
Estimated delivery time after we have shipped your order by different regions as below:
Auckland: 1-3 working days
North Island except AKL: 1-4 working days
South Island: 2-5 working days
Auckland: 3-10 working days
North Island except AKL: 5-12 working days
South Island: 5-15 working days
Our carriers will endeavor to give you advance notice of the delivery to your address on the day if requested and whenever practical.
Please note: Estimated delivery time is NOT a guaranteed delivery time. Delivery time could be affected by many factors.
Note: Couriers and transport companies are experiencing extremely high volume recently, and there might be delays for up to 10 days at the moment. Please keep patient, and carriers will deliver your products as soon as they could.
All deliveries are door to door service only. The delivery driver will NOT do the following services:
- Unpacking & assembly
- Placement within your home
- Taking upstairs (whether inside a standalone house, or aparment)
- Old appliances removal
Click and Collect:
Click and collect is now available from our store located at 372-376 Broadway, Newmarket, Auckland. You could choose "pick up" at check out and we will send you an email notification once your order is ready to be collected which will be between 2 to 6 working days normally. Please only come once you have received the notification. Please ensure you have a proper vehicle to load all your items prior to come to collect your purchase.
Inspection of goods
When accepting delivery or picking up the items, please ensure you inspect the unit carefully and make sure you are completely satisfied with the items (ie no damages, no dents etc) BEFORE you accept the delivery (ie, sign the doc, let the delivery driver go, or leave the collection point). Failing to do so may limit your right to claim such damages after you have accepted the goods.
Superficial damage to the goods
Some slight dents and dings on the surface of items can happen in the warehousing, lifting, delivery, and installing processes. For such dents that do not affect the performance of appliances, Appliance world will compensate a voucher of 5% of the price of appliances, up to $100.
For some damages that affect seriously the use and performance of appliances, we will arrange a replacement, repair, or refund for the item.
If you met the above situations, please take clear photos of the damaged products and packaging to our email firstname.lastname@example.org. Our team will help with that.
Please note that we cannot offer a refund when the damage is exterior minor damage, not visible from the front side of appliances, and not affecting appliance performance and use.